PowerChute network shutdown Release Notes

Table of Contents
These release notes provide important information about PowerChute network shutdown, including known software problems and their solutions (if any). The information is categorized as follows: General Problems (on All Operating Systems) PowerChute network shutdown User Interface on Netscape Navigator PowerChute network shutdown User Interface on Internet Explorer Network Configuration Event Configuration and Logging PowerChute network shutdown on Mac OS X PowerChute network shutdown on Windows NT, Windows 2000, and Windows XP PowerChute network shutdown on NetWare PowerChute network shutdown on HP-UX PowerChute network shutdown on Solaris PowerChute network shutdown on Linux PowerChute network shutdown on AIX
General Problems (on All Operating Systems)
Problem/Issue: When several actions are selected for the same event, and the actions all have the same delay time, some actions do not occur. Solution: Threading issues in Java occasionally cause the actions to interfere with each other. Use different delay times for each action. Problem/Issue: During the installation, you receive an error message that PowerChute network shutdown is unable to register with the Web/SNMP Management SmartSlot Card. Solution: In some cases, the installation program registers PowerChute network shutdown with the Management Card, but is unable to confirm that it is registered. Check the IP address list on the Management Card by opening the Management Card user interface and selecting the PowerChute menu item. If your computer IP address does not appear on the list, add it manually using the following steps: Type the IP address of the PowerChute network shutdown server in the Add Client IP Address field Select the Add button.
PowerChute network shutdown User Interface on Netscape Navigator
Problem/Issue: Updates to PowerChute network shutdown configuration do not appear on the Configure Events page. Solution: Memory caching can cause old versions of the Configure Events page to be displayed instead of the updated version. Reload the page, or disable caching on the web browser. Problem/Issue: There is a blank gray box at the top of the Configure Events page. Solution: This space is for a Java applet that calls a wizard for event configuration. This applet will not run if your web browser does not support Java, or if Java is disabled. Use Netscape Navigator version 4.5 and enable Java. Note: You can also configure events by selecting any of the green buttons on the Configure Events page. Problem/Issue: When you are using Netscape Navigator on a UNIX platform, the PowerChute network shutdown user interface is difficult to read. Solution: Change the default font in your browser's Java implementation. Edit the file netscape directory/java/classes/font.properties, and change the font to the following: -adobe-times-medium-r-normal--12-120-75-75-p-64-iso8859-1 If you do not have that font available, run the xlsfonts command and select an appropriate 12 point font. The font size is the first number in the font name.
PowerChute network shutdown User Interface on Internet Explorer
Problem/Issue: Updates to the PowerChute network shutdown configuration do not appear on the Configure Events page. Solution: Memory caching can cause old versions of the Configure Events page to be displayed instead of the updated version. Refresh the frame, or disable caching on the web browser. Problem/Issue: There is a blank gray box at the top of the Configure Events page. Solution: This space is for a Java applet that calls a wizard for event configuration. This applet will not run if your web browser does not support Java, or if Java is disabled. Use Explorer version 4.0 or later, with the Microsoft Virtual Machine installed (available at www.microsoft.com), and enable Java. Note: You can also configure events by selecting any of the green buttons on the Configure Events page. Problem/Issue: Occasionally, after you enter the user name and password, the user interface does not respond. Solution: Select Stop and then Refresh.

Network Configuration
Problem/Issue: After you remove PowerChute network shutdown, the Web/SNMP Management SmartSlot Card still has the server IP address. Solution: To remove IP addresses, select each address from the Configured Client IP Addresses list, and select Remove. Problem/Issue: PowerChute network shutdown is already installed, and you want to monitor a different Web/SNMP Management SmartSlot Card. Solution: Use the stand-alone configuration utility described in PowerChute network shutdown Configuration Utility in the Installation Guide.
Event Configuration and Logging
Problem/Issue: Updates to the PowerChute network shutdown configuration do not appear on the Configure Events page. Solution: Memory caching can cause old versions of the Configure Events page to be displayed instead of the updated version. Refresh the frame, or disable caching on the web browser. Problem/Issue: PowerChute network shutdown has an event for "Bypass: Maintenance" but no event for a bypass caused by a UPS fault. Solution: The "Bypass: Maintenance" event occurs in response to any type of UPS bypass. Problem/Issue: "Battery: Removed" and "UPS Module: Removed" events are logged in the PowerChute network shutdown event log when you remove the Main Intelligence Module from the Symmetra Power Array. Solution: No action is required. PowerChute network shutdown recalculates the number of batteries and modules each time the Main Intelligence Module is removed and replaced.
PowerChute network shutdown on Mac OS X
To start, stop, or remove PowerChute network shutdown, see Using PowerChute network shutdown on Mac OS X in the Installation Guide.
Problem/Issue: The "OS Shutdown started" event does not get logged in the Event Log on MacOS X. Problem/Issue: Configuring your Network Management Card on a Apple Mac without a serial port. Solution: You can use ARP and Telnet to access the Control Console from a computer on the same subnet as the Management Card. This will not work if your card has been previously configured with an IP address. Use ARP to assign an IP address to a Management Card that has a specified MAC address. For example, to assign IP address 159.215.15.141 to a Management Card that has a MAC address of 00 c0 b7 63 9f 67, the ARP command would be: arp -s 159.215.15.141 00:c0:b7:63:9f:67 -n Note: The Network Management Card Quality Assurance slip lists the MAC address. Use Telnet to access the Management Card at its now defined IP address. For the IP address assigned by ARP in the previous step, the Telnet command would be: telnet 159.215.15.141 Use apc for the User Name and for the Password. Refer to Installation and Quick Start Manual that came with your Management card on how to configure your management card through the console. Problem/Issue: Uninstalling PowerChute Network Shutdown for Mac OS X Solution: You must be a administrator on the system in order to uninstall PowerChute network shutdown. Open a terminal window located in Application/Utilities. Go to the directory where you installed PowerChute network shutdown (Default is /user/local/PowerChute). Type the following command. sudo uninstallPowerChutenetworkshutdown Follow the on-screen instructions. PowerChute network shutdown will be uninstalled Problem/Issue: If you tick the "Yes, I want to run a command file." check box for an event, but don't enter any text in the text field "Full path of the command file:" , you will be unable to access this field again, and thus unable to make any changes or corrections. Solution: In order to fix this problem you must reinstall PowerChute network shutdown.
PowerChute network shutdown on Windows NT, Windows 2000, or Windows XP
Problem/Issue: Command files do not run properly when called by PowerChute network shutdown. The command file stops before all of the statements have executed. Solution: The command file must use the @START command to run executable programs, and use the full path name of the program. Path names that include spaces must be enclosed in quotes. Arguments for the executable must be outside the quotes. For example, if you must run Hyperterminal and Backup in your command file, use the syntax: @START "c:\Program Files\Windows NT\hyperterm.exe" arguments @START c:\Winnt\system32\backup arguments Problem/Issue: After being shut down by PowerChute network shutdown, Windows NT will sometimes perform a Checkdisk procedure when it restarts. This intermittent behavior is caused by a problem in Windows NT. This problem does not exist on Windows 2000 or Windows XP. Solution: From the Microsoft Web site, download and install Windows NT Service Pack 6 or later. Problem/Issue: A PowerChute network shutdown client that acquires its IP address through DHCP will lose communications with the web/SNMP management Card when the client renews it DHCP address lease and acquires a different IP address. Solution: Do not use PowerChute network shutdown on systems running DHCP. Each system using PowerChute network shutdown must have a permanent IP address. Problem/Issue: After installing PowerChute network shutdown, a folder called tmpjex01 (or a similar name) is in the Temp folder or at the root. Solution: Delete this folder.
PowerChute network shutdown on NetWare
To start, stop, or remove PowerChute network shutdown, see Using PowerChute network shutdown on NetWare in the Installation Guide.
PowerChute network shutdown on HP-UX
To start, stop, or remove PowerChute network shutdown, see Using PowerChute network shutdown on HP-UX in the Installation Guide. Problem/Issue: The uninstall script returns an error and does not uninstall the product. Solution: Manually uninstall the product using the following procedure: Stop the daemon by issuing the following command: /etc/rc.APCpcns stop Delete /etc/APCpcns. Edit the /etc/inttab file and remove (or mark as a comment) the following line: PCNS:0123456:wait:/etc/rc.APCpcns start #PowerChute network shutdown Delete the PowerChute network shutdown directory
PowerChute network shutdown on Solaris
To start, stop, or remove PowerChute network shutdown, see Using PowerChute network shutdown on Solaris in the Installation Guide. Problem/Issue: The uninstall script returns an error and does not uninstall the product. Solution: Manually uninstall the product using the following procedure: Stop the daemon by issuing the following command: /etc/rc2.d/S99PowerChute stop Delete /etc/S99PowerChute Delete the PowerChute network shutdown directory
PowerChute network shutdown on Linux
To start, stop, or remove PowerChute network shutdown, see Using PowerChute network shutdown on Linux in the Installation Guide.
PowerChute network shutdown on AIX
To start, stop, or remove PowerChute network shutdown, see Using PowerChute network shutdown on AIX in the Installation Guide. (The installation program is unable to start the PowerChute network shutdown daemon on AIX; You must start the process manually or reboot the system.) Problem/Issue: If you chose to notify a single user when an event occurs, the notification will not be sent if the user has more than one login.