File name: readme.txt                                        
****************************************************************   
|                                                              |   
|  Revision: 2.2.1                                   	       |
|                                                              |   
|  (C) Copyright International Business Machines Corporation   |   
|      2005. All rights reserved.                              |   
|                                                              |   
|  US Government Users Restricted Rights -- Use, duplication   |   
|  or disclosure restricted by GSA ADP Schedule Contract with  |   
|  IBM Corp.                                                   |   
|                                                              |   
|  Note: Before using this information and the product it      |   
|  supports, read the general information under "NOTICES AND   |
|  TRADEMARKS" in this document.                               |   
|                                                              |   
|  Updated March 21, 2005.				       |
|                                     			       |   
****************************************************************   
 
CONTENTS
 
1.0  About this readme file

  1.1  Overview of this code
  1.2  Known Issues on all supported operating systems
  1.3  Known Issues with PowerChute Network Shutdown user interface
       on Netscape Navigator
  1.4  Known Issues with PowerChute Network Shutdown user interface
       on Internet Explorer
  1.5  Known Issues with PowerChute Network Shutdown and network
       configuration
  1.6  Known issues with PowerChute Network Shutdown and event 
       configuration and logging
  1.7  Known issues with PowerChute Network Shutdown and Windows NT®,
       Windows 2000®, and Windows XP®.
  1.8  Installation Requirements for all supported operating systems
 
2.0  Change history

3.0  Installation and Setup Instructions

  3.1  Installation for all supported operating systems  
  3.2  Silent Installation for all supported operating systems
       (Except Netware®)
  3.3  Registering an IP Address with an Embedded Network Module or
       Network Management Card
  3.4  PowerChute Network Shutdown Configuration Utility
  3.5  Using PowerCute Network Shutdown on Red Hat Linux®
  3.6  Using PowerCute Network Shutdown on Netware
  3.7  Using PowerCute Network Shutdown on Microsoft Windows NT,
       Windows 2000, and Windows XP

4.0  Web sites and phone support

  4.1  Web sites
  4.2  Software service and support
  4.3  Hardware service and support 

5.0  Notices and trademarks

6.0  Disclaimer
 
 
1.0   ABOUT THIS README FILE
--------------------------

      1.1   Overview of this code

      	    The PowerChute Network Shutdown software works in conjunction  
            With the UPS Network Management Card to provide graceful, 
            unattended shutdown of multiple computer systems over a network. 
            Its scalable architecture can support a virtually unlimited 
            number of client systems. Easily configurable via a browser-
            based interface, customize command files can be run on each 
            individual server in the event of an unattended shutdown 
      	

      1.2   Known Issues on all supported operating systems

            (1) Issue: When several actions are selected for the same event,  
                and the actions all have the same delay time, some actions 
                do not occur. 

                Solution: Threading issues in Java occasionally cause the  
                actions to interfere with each other. Use different delay 
                times for each action. 

            (2) Issue: During the installation, you receive an error message  
                that PowerChute Network Shutdown is unable to register with 
                the Embedded Network Module.
 
    		Solution: In some cases, the installation program registers 
    		PowerChute Network Shutdown with the Embedded Network Module, 
    		but is unable to confirm that it is registered. Check the IP 
    		address list on the Embedded Network Module by opening the 
    		Embedded Network Module user interface and selecting the 
    		PowerChute menu item. If your computer IP address does not 
    		appear on the list, add it manually using the following 
    		steps: 

			1. Type the IP address of the PowerChute network 
			   shutdown server in the Add Client IP Address field 
			2. Select the Add button.

      1.3   Known Issues with PowerChute Network Shutdown user interface on 
            Netscape Navigator®

            (1)  Issue: Updates to PowerChute Network Shutdown configuration  
                 do not appear on the Configure Events page.

                 Solution: Memory caching can cause old versions of the 
                 Configure Events page to be displayed instead of the 
                 updated version. Reload the page, or disable caching on the  
                 web browser. 

            (2)  Issue: There is a blank gray box at the top of the 
                 Configure Events page.

                 Solution: This space is for a Java applet that calls a 
                 wizard for event configuration. This applet will not run if 
                 your web browser does not support Java, or if Java is 
                 disabled. Use Netscape Navigator version 4.5 and enable 
                 Java.
                 Note: You can also configure events by selecting any of the  
                 green buttons on the Configure Events page.
 
            (3)  Issue: When you are using Netscape Navigator on Red Hat 
                 Linux, the PowerChute Network Shutdown user interface is   
                 difficult to read.

                 Solution: Change the default font in your browser's Java 
                 implementation. Edit the file:
                 netscape directory/java/classes/font.properties, and change 
                 the font to the following: 
                 -adobe-times-medium-r-normal--12-120-75-75-p-64-iso8859-1 
                 If you do not have that font available, run the xlsfonts 
                 command and select an appropriate 12 point font. The font 
                 size is the first number in the font name.
   
      1.4   Known issues with PowerChute Network Shutdown user interface on 
            Internet Explorer


            (1)  Issue: Updates to the PowerChute Network Shutdown  
                 configuration do not appear on the Configure Events page.
                 Solution: Memory caching can cause old versions of the 
                 Configure Events page to be displayed instead of the 
                 updated version. Refresh the frame, or disable caching on  
                 the web browser. 

            (2)  Issue: There is a blank gray box at the top of the  
                 Configure Events page.

                 Solution: This space is for a Java applet that calls a 
                 wizard for event configuration. This applet will not run if 
                 your web browser does not support Java, or if Java is 
                 disabled. Use Explorer version 4.0 or later, with the 
                 Microsoft Virtual Machine installed (available at 
                 www.microsoft.com), and enable Java.
                 Note: You can also configure events by selecting any of the  
                 green buttons on the Configure Events page. 

            (3)  Issue: Occasionally, after you enter the user name and 
                 password, the user interface does not respond.

                 Solution: Select Stop and then Refresh.

      1.5   Known issues with PowerChute Network Shutdown and network 
            configuration 
            (1)  Issue: After you remove PowerChute Network Shutdown, the  
  		 Embedded Network Module, or NMC, still has the server 
		 IP address.
 
		 Solution: To remove IP addresses, select each address from 
    		 the Configured Client IP Addresses list, and select Remove. 

	    (2)  Issue: PowerChute Network Shutdown is already installed, 
		 and you want to monitor a different Embedded Network Module
		 or NMC.

		 Solution: Use the stand-alone configuration utility described
		 in PowerChute Network Shutdown Configuration Utility in the 
		 Installation Guide. 
 
      1.6   Known issue with PowerChute Network Shutdown and Event Configuration
            and Logging

	    (1)  Issue: Updates to the PowerChute Network Shutdown configuration
                 do not appear on the Configure Events page.

		 Solution: Memory caching can cause old versions of the 
                 Configure Events page to be displayed instead of the updated 
                 version. Refresh the frame, or disable caching on the web 
                 browser. 
 
      1.7   Known issues with PowerChute Network Shutdown on Windows NT, 
            Windows 2000, or Windows XP

            (1)  Issue: Command files do not run properly when called by 
                 PowerChute Network Shutdown. The command file stops before 
                 all of the statements have executed.

                 Solution: The command file must use the @START command to run 
                 executable programs, and use the full path name of the program. 
                 Path names that include spaces must be enclosed in quotes. 
                 Arguments for the executable must be outside the quotes.   
                 For example, if you must run Hyperterminal and Backup in your 
                 command file, use the syntax: 
                     @START "c:\Program Files\Windows NT\hyperterm.exe" arguments
                     @START c:\Winnt\system32\backup  arguments

            (2)  Issue: After being shut down by PowerChute Network Shutdown, 
                 Windows NT will sometimes perform a Checkdisk procedure when it 
                 restarts. This intermittent behavior is caused by a problem in 
                 Windows NT. This problem does not exist on Windows 2000 or 
                 Windows XP.
 
                 Solution: From the Microsoft Web site, download and install 
                 Windows NT Service Pack 6 or later. 

            (3)  Issue: A PowerChute Network Shutdown client that acquires its 
                 IP address through DHCP will lose communications with the 
                 Embedded Network Module, or NMC, when the client renews its 
                 DHCP address lease and acquires a different IP address.

                 Solution: Do not use PowerChute Network Shutdown on systems 
                 running DHCP. Each system using PowerChute Network Shutdown 
                 must have a permanent IP address. 

	    (4)  Issue: After installing PowerChute Network Shutdown, a folder 
                 called tmpjex01 (or a similar name) is in the Temp folder or 
                 at the root.
 
                 Solution: Delete this folder. 

      1.8   Installation Requirements for all supported operating systems

            - An IBM UPS that has an Embedded Network Module, or a Network
              Management Card option. This currently includes the IBM UPS 3000XHV,
              the IBM UPS 3000XLV, the IBM UPS 7500XHV, and the IBM UPS 10000XHV.

  	    - For the Embedded Network Module and Network Management Card, a 
              firmware revision of 2.5.4 or later. If necessary, you can update 
              your firmware from the IBM Web site. 

	    - One of the following operating systems: Windows NT, Windows 2000, 
              Windows XP, NetWare 6.0, or Red Hat Linux 7.3. 

	    - The IP address for the Embedded Network Module or Network Management
              Card.

	    - A Java® Virtual Machine (JVM), version 1.2.2 or later, on your server
              for all operating systems except Windows NT, Windows 2000, or 
              Windows XP. 

	    - A monitor with resolution of 800 x 600 or greater. 

	    Note: PowerChute Network Shutdown is compatible with PowerChute 
            Business Edition, which is provided on a CD with your UPS. 

2.0   CHANGE HISTORY 
------------------
 
      This is the updated release to support the IBM UPS 
      7500XHV and the IBM UPS 10000XHV.

3.0   Installation and Setup Instructions
-----------------------------------------
 
      3.1   Installing and Setup Instructions for all supported operating systems

	    (1)  Configure the UPS's Embedded Network Module with an IP address, 
                 default gateway, and subnet mask before beginning the installation 
                 of PowerChute Network Shutdown. If you install PowerChute Network 
                 Shutdown first, additional steps will be required when configuring 
                 the Embedded Network Module or Network Management Card. See your 
                 UPS Quick Installation Guide for instructions on configuring the 
                 respective devices.

            (2)  Use the Embedded Network Module's, Network Management Card's, user 
                 interface to configure the UPS. At a minimum, set the following: 
                     - On the Configuration page, set the Low-Battery Duration to 
                       at least five minutes. 
                     - On the User Manager page, set the Administrator User Name, 
                       Password and Authentication Phrase. You will need to enter 
                       the same information when you install the software. 
 
                       Note: The Embedded Network Module and Network Management Card
                       use the same default User Name, Password and Authentication 
                       Phrase as PowerChute Network Shutdown. 


            (3)  Select the installation program for the operating system(s) that you
                 require. The installation program must be run on the server console.  
                 You must remove any existing version of PowerChute Network Shutdown 
                 before starting the installation program. 

                 To start the PowerChute Network Shutdown installation program:

                     - For installation on Windows NT, Windows 2000, or Windows XP, 
                       either double-click the installation program icon or execute 
                       the file pcns211.exe from a command line. After you complete 
                       the installation, you can use the Silent Installation to set 
                       up many computers to have the same PowerChute Network Shutdown 
                       configuration. 

                     - For Installation on NetWare: 

                           (1) If you downloaded the file pcns201.exe from the Web, 
                               copy the file to a temporary directory on the SYS: 
                               volume of the NetWare file server; then execute the 
                               file to extract the installation files. 
 
                               If you are obtaining the software from a CD-ROM, copy 
                               the installation files from the NetWare directory on 
                               the CD-ROM to a temporary directory on the SYS: volume 
                               of your NetWare file server. 


                           (2) From the server's System Console command prompt, enter 
                               the following commands (where tempdirectory represents 
                               the location of the installation files). To install to 
                               a different volume, use the name of that volume instead 
                               of SYS: in the two envset commands. 

                                   load Java   <Enter>
                                   envset CWD=SYS:\tempdirectory   <Enter>

                                   Note: Enter the following envset command all on one 
                                   line, and the Java load command on the next. 

                                   envset CLASSPATH=$CLASSPATH;SYS:\tempdirectory\pcns201.jar;
                                   SYS:\tempdirectory\util.jar;SYS:\tempdirectory\swingall.jar 
                                   <Enter> 

                                   Java load   <Enter> 


                     - For installation on Linux, perform the following steps. After 
                       you finish the installation, you can use the Silent Installation 
                       to set up many servers to have the same PowerChute Network 
                       Shutdown configuration. 

                           (1) Make sure the location of the JVM executable (java.exe) 
                               is in the PATH environment variable. 

                           (2) If you downloaded the file pcns201.tar from the Web, copy 
                               the file to a temporary directory on the file server. Then 
                               extract the installation files using the following command: 

                                   tar xvf pcns201.tar
 
                               If you are obtaining the software from a CD-ROM, copy the 
                               installation files from the CD-ROM to a temporary directory 
                               on the file server. 


                           (3) Change your working directory to the directory containing 
                               the installation files. Then type the following command: 
 
                                   java -cp .:pcns201.jar:swingall.jar:util.jar load


                           (4) At the following prompt, choose "yes" to continue the 
                               installation: 

                               You are about to install a new application. Continue?
 
                               Note: If you already have PowerChute Network Shutdown 
                               installed, you must first remove the old version in order 
                               to continue the installation process.


                           (5) When the "About" box is displayed, select Next. 

                           (6) Select "I agree" to accept the terms of the PowerChute 
                               Network Shutdown license agreement and to continue with 
                               the installation. If you do not accept the agreement, you 
                               must select "Cancel" and will not be able to install 
                               PowerChute Network Shutdown. 

                           (7) Select the location where the PowerChute Network Shutdown 
                               software will be installed. To choose a location other than
                               the default, type the full path name including the drive 
                               letter or volume name, or (except on NetWare) use the Browse 
                               button. Select Next. 

                           (8) On Windows NT, Windows 2000, and Windows XP, do not change   
                               the setting that specifies whether you are using a Parallel 
                               Silcon UPS. Leave that setting at its default, and select Next. 

                           (9) Enter the Initial Configuration information: 

                                   - Management Card IP: This is the network address of the 
                                     Embedded Network Module or Network Management card 
                                     attached to your UPS. 

                                   - The http port number being used by the Embedded Network 
                                     Module or Network Management Card. The default is 80; 
                                     you do not need to change this number unless you changed 
                                     the http port being used by your Embedded Network Module 
                                     or Network Management Card. 

                                   - The PowerChute Network Shutdown http port number.  Do not 
                                     change the port setting from the default value of 3052.  
                                     Modifying the default http port number is not supported 
                                     and will affect communication with the Embedded Network 
                                     Module or the Network Management Card.  

                               Click Next to continue. 

                          (10) Enter the Security Configuration information. 
 
                               Always configure the same User Name, Authentication Phrase, and 
                               Password for both PowerChute Network Shutdown and the Embedded 
                               Network Module, or Network Management Card. The default settings 
                               are the same for both interfaces. If you have not changed the 
                               default settings of the Embedded Network Module, or Network 
                               Management Card, select Next; otherwise, enter the same 
                               values used by the Embedded Network Module or Network Management 
                               Card. 

                               The User Name and Authentication Phrase are used to authenticate 
                               the communication between PowerChute Network Shutdown and the 
                               Embedded Network Module or the Network Management Card. The User 
                               Name and Password are used to log into the user interface of 
                               PowerChute Network Shutdown and of the Embedded Network Module or
                               Network Management Card. 


                               Note: You may see Java exceptions displayed during the 
                               installation of PowerChute Network Shutdown.  These errors will 
                               not affect the successful completion of the installation or 
                               operation of PowerChute Network Shutdown.


                          (11) Complete the PowerChute Network Shutdown Installation. 

                               After you complete the Security information and select Next, 
                               PowerChute Network Shutdown registers with the Embedded Network 
                               Module, or Network Management Card, so that PowerChute Network 
                               Shutdown and the Embedded Network Module, or Network Management 
                               Card can communicate. 

                               If PowerChute Network Shutdown cannot register with the Embedded 
                               Network Module, or the Network Management Card, you receive an 
                               error message. 

                                   - To continue the installation, you must enter the server IP 
                                     address manually at the Embedded Network Module or Network 
                                     Management Card. 

                                   - If you select the Cancel button to stop the installation, 
                                     you must then delete the PowerChute directory. 

                          (12) Start the PowerChute Network Shutdown process 

                               The PowerChute Network Shutdown service (on Windows NT, Windows 
                               2000, and Windows XP), process (on NetWare) or daemon (on 
                               Linux) starts automatically when the installation is completed. 
                               The installation files can be deleted. 

                               Note: After installation, set access on the PowerChute directory 
                               so that only authorized users can access, execute, or remove the 
                               software. 

                          (13) Open the PowerChute Network Shutdown user interface: 
 
                               Using a web browser, enter either of the following URLs: 

                                   servername:3052
                                   serverIPaddress:3052

                               For example, if your server is named COMP1 and has an IP 
                               address of 117.14.53.59, use one the following URLs: 

                               COMP1:3052
                               117.14.53.59:3052
 
                               If, during the installation of PowerChute Network Shutdown, 
                               you chose a web server port other than 3052 (the default), use 
                               that web server port in the URL. 

                               Note: PowerChute Network Shutdown can be used with the following 
                               browser versions: 

                                   Microsoft Internet Explorer version 4.0 or later 
                                   Netscape Navigator version 4.05 or later 

                               If you are using a browser version other than one of these, 
                               some functions may not be available

      3.2  Silent Installation for all supported operating systems (Except Netware®)

    	   On Windows NT, Windows 2000, Windows XP, and Linux systems, you can install 
           PowerChute Network Shutdown from a command line, which allows you to set up 
           quickly many servers that run the same operating system and that have the same 
           PowerChute Network Shutdown configuration. To install PowerChute Network 
           Shutdown silently, perform the following steps: 

           (1) Complete a normal installation on one server. 

           (2) Configure PowerChute Network Shutdown to have all of the settings that you want. 

           (3) Copy the m11.cfg and silentInstall.ini files from the PowerChute directory. 

           (4) Edit the silentInstall.ini file to have new parameters, if required.  
               When editing the silentInstall.ini file, do not enclose values in quotation 
               marks. Also, preface all path separators ('\' for Windows and '/' for UNIX) 
               with an escape character ('\'). 

                   - Edit the applicationDirectory parameter to specify the directory in 
                     which you want to install PowerChute Network Shutdown.
  
                   - Set the RegisterWithAdapter parameter in the silentInstall.ini file 
                     to "yes" or "no" to indicate whether the installation should register 
                     this host's IP address with the Embedded Network Module or with the 
                     Network Management Card. 
  
                   - If you are installing for a UPS with a different IP address, uncomment 
                     and edit the adapterIPAddress parameter in the silentInstall.ini file. 
                     Enter the IP address of the Embedded Network Module or Network Management
                     Card that is in the UPS. 
  

           (5) Put the m11.cfg file, the silentInstall.ini file, and the PowerChute Network 
               Shutdown installation files in a temporary directory on the new server. 

           (6) For an installation on Windows NT, Windows 2000, and Windows XP, type the 
               following as the command line: 

                   C:\temp dir\pcns211.exe -q temp dir\silentInstall.ini 

               where temp dir is the location of the Installation program and of the valid 
               m11.cfg and silentInstall.ini files.

               Note: If you are using a directory name containing spaces, enclose the path 
               name with quotation marks. Otherwise, no quotation marks are required. 
               For example:

                   C:\pcinstall\pcns211.exe -q "C:\Program Files\InstallDir\silentInstall.ini"

                   C:\pcinstall\pcns211.exe -q C:\InstallDir\silentInstall.ini

               For an installation on Linux, use the following command on one line:
 
               Java home dir/bin/java -cp .:pcns201.jar:swingall.jar:util.jar load -q 
               tempdir/silentInstall.ini

               After you complete the installation, check the install.log and errors.log 
               files for error conditions. 

      3.3  Registering an IP Address with an Embedded Network Module or
           Network Management Card

           If the installation program cannot communicate with the Embedded Network Module, 
           or the Network Management Card, you must manually register the IP address of the
           computer on which PowerChute Network Shutdown is installed. In some cases, the 
           installation program registers the IP address, but is unable to confirm that it 
           is registered; in such cases, you must check to ensure that the IP address is 
           registered. 

           (1) Access the Embedded Network Module's, or Network Management Card's, web user 
               interface by using the device's IP address as the URL. 

	   (2) From the user interface, click on the UPS model name displayed on the menu. 

           (3) Select the PowerChute menu option. This will display a list of the IP 
               addresses which are registered with this device. 

           (4) To add a new IP address, type the IP address of the server on which PowerChute 
               Network Shutdown is installed in the Add Client IP Address field, and select 
               the Add button. 

               To remove existing IP addresses, select each address from the Configured Client 
               IP Addresses list, and select Remove.

      3.4  PowerChute Network Shutdown Configuration Utility

           The stand-alone PowerChute Network Shutdown Configuration Utility is not part of the 
           PowerChute Network Shutdown user interface. The Configuration Utility allows you to 
           change the following PowerChute Network Shutdown settings after you install PowerChute 
           Network Shutdown: 

               - IP address of the Embedded Network Module or Network Management Card to monitor 
               - Port number of the Embedded Network Module or Network Management Card to monitor 
               - PowerChute Network Shutdown port number 
               - Administrator User Account 
               - Administrator Password 
               - Security Phrase 

           To run the Configuration Utility, type on one line the command listed below for your 
           operating system. 

           On Windows NT, Windows 2000, and Windows XP:

               Java home dir\bin\java -cp .;confutil.jar;swingall.jar;m11.jar;ds.jar;
               collections.jar;jsdk.jar PCNSUtilApp 

           On NetWare:

           If you installed PowerChute Network Shutdown to a non-default directory, use the 
           name of that directory instead of PowerChute in the envset commands below:

               envset CWD=SYS:\PowerChute  <Enter> 

               envset CLASSPATH=$CLASSPATH;SYS:\PowerChute\confutil.jar;SYS:\PowerChute\m11.jar;
               SYS:\PowerChute\util.jar;SYS:\PowerChute\swingall.jar   <Enter>

               java -cp .;confutil.jar;swingall.jar;m11.jar;ds.jar;collections.jar;
               jsdk.jar PCNSUtilApp  <Enter> 

           On Linux:

               Java home dir\bin\java -cp .:confutil.jar:swingall.jar:m11.jar:ds.jar:
               collections.jar:jsdk.jar PCNSUtilApp  <Enter> 

           The Configuration Utility can also be used to set up m11.cfg files to use the 
           same PowerChute Network Shutdown configuration for silent installations to 
           monitor multiple Embedded Network Modules or Network Management Cards, as follows: 

           (1) Perform a complete installation. 
           (2) Copy the m11.cfg file to \lib directory. 
           (3) Run the Configuration Utility. 
           (4) Use the Configuration Utility to change the Embedded Network Module's IP address. 
           (5) Use the modified m11.cfg file to perform a command line installation. 
               (See Silent Installation, step #4) 

      3.5  Using PowerCute Network Shutdown on Red Hat Linux

           You must have RedHat Linux 7.3 to use PowerChute Network Shutdown. XWindows is 
           required to install PowerChute Network Shutdown. 

           PowerChute Network Shutdown requires Java Virtual Machine (JVM), version 1.2.2 
           or later, on your server. Obtain this JVM from http://www.blackdown.org, or 
           contact your Linux vendor or service provider. 

           To stop PowerChute Network Shutdown, type the following at the command line: 

               /etc/rc.d/init.d/PowerChute stop

           To start PowerChute Network Shutdown manually, type the following at the command line: 

               /etc/rc.d/init.d/PowerChute start

           To remove PowerChute Network Shutdown, run the uninstall script. If you do not intend 
           to reinstall the software, remove the server IP address from the Embedded Network 
           Module, or Network Management Card, using the PowerChute option on the device's user 
           interface menu.  

      3.6  Using PowerCute Network Shutdown on Netware

           You must have NetWare 6.0 to use PowerChute Network Shutdown. 

           PowerChute Network Shutdown requires Java Virtual Machine (JVM), version 1.2.2 or later, 
           on your server. Obtain this JVM and the associated operating system patches from the 
           Novell® web site, or contact your Novell service provider. 

           Before installing PowerChute Network Shutdown, make sure that the file SYS:\ETC\HOSTS 
           includes a line with your file server's IP address and server name. 

           Installing PowerChute Network Shutdown on NetWare requires a screen resolution of 
           800 x 600 or 1024 x 768. 

           To stop the PowerChute Network Shutdown process, do the following: 

           (1) Enter this command at the server prompt to obtain the number of the PowerChute 
               process: 

                   Java -sh

           (2) Enter this command to stop the PowerChute process: 

                   Java -killprocess number

               For example, if the PowerChute process number is 22, use this command: 

                   Java -kill22

               To start the PowerChute process, execute the file APCpcns.ncf in the PowerChute 
               directory. 


      3.7  Using PowerCute Network Shutdown on Microsoft Windows NT,
           Windows 2000, and Windows XP  

           You must have Windows NT version 4.0, Windows 2000, or Windows XP to use PowerChute 
           Network Shutdown. Always use the latest available Service Pack. 

4.0   Web sites and phone support
---------------------------------
 
      Information and assistance is available through the IBM Web site
      and by phone.
 
      4.1   Web sites
 
	    IBM Support Web Site:
	    http://www.ibm.com/pc/support/
 
	    IBM eServer Web site:
	    http://www.ibm.com/eserver/xseries/
 
      4.2   Software service and support
 
            Through IBM Support Line, you can get telephone assistance, for a
            fee, with usage, configuration, and software problems with xSeries
            servers, IntelliStation workstations, and appliances. For
	    information about which products are supported by Support Line in
	    your country or region, go to http://www.ibm.com/services/sl/products/.
 
	    For more information about Support Line and other IBM services, go
	    to http://www.ibm.com/services/, or go to http://www.ibm.com/planetwide/ 
            for support telephone numbers. In the U.S. and Canada, call 
            1-800-IBM-SERV (1-800-426-7378).
 
      4.3   Hardware service and support
 
	    You can receive hardware service through IBM Services or through
	    your IBM reseller, if your reseller is authorized by IBM to
	    provide warranty service. Go to http://www.ibm.com/planetwide/ for
	    support telephone numbers, or in the U.S. and Canada, call
	    1-800-IBM-SERV (1-800-426-7378).
 
	    In the U.S. and Canada, hardware service and support is available
	    24 hours a day, 7 days a week. In the U.K., these services are
	    available Monday through Friday, from 9 a.m. to 6 p.m.
                            
    
5.0   NOTICES AND TRADEMARKS 
----------------------------
 
      INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS
      PUBLICATION "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS
      OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES
      OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR
      PURPOSE. Some jurisdictions do not allow disclaimer of express or
      implied warranties in certain transactions, therefore, this
      statement may not apply to you.
 
      This information could include technical inaccuracies or
      typographical errors. Changes are periodically made to the
      information herein; these changes will be incorporated in new
      editions of the publication. IBM may make improvements and/or
      changes in the product(s) and/or the program(s) described in this
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