PowerChute network shutdown Release Notes

Table of Contents
General PowerChute network shutdown User Interface on Netscape Navigator PowerChute network shutdown User Interface on Internet Explorer Network Configuration Event Configuration and Logging PowerChute network shutdown on Windows NT PowerChute network shutdown on NetWare PowerChute network shutdown on HP-UX PowerChute network shutdown on Solaris PowerChute network shutdown on Linux PowerChute network shutdown on AIX
General
Problem/Issue: When several actions are selected for the same event, and the actions all have the same delay time, some actions do not occur. Solution: Threading issues in java occasionally cause the actions to interfere with each other. Use different delay times for each action. Problem/Issue: The installation program gives a message saying that it is unable to register with the Management Card. Solution: In some cases the installation program registers with the Management Card, but is unable to confirm that it is registered. Check the IP address list on the Managment Card by opening the Management Card user interface and selecting the PowerChute menu item. If your computer IP address does not appear on the list, add it manually. Problem/Issue: After canceling the installation, the version of PowerChute network shutdown that was already on the system no longer works. Solution: The installation program overwrites an existing installation. You must complete the installation process to have a fully functional version of PowerChute network shutdown. Problem/Issue: After running the uninstall program, the PowerChute directory still exists. Solution: The uninstall program does not delete the PowerChute directory. Delete this directory manually. Problem/Issue: If the installation program is canceled while files are being copied, the installation will run to completion anyway. Solution: If you do not wish to have PowerChute network shutdown installed, remove it using the Add/Remove Programs function on the Windows NT Control Panel or using the uninstall script in the PowerChute directory. Problem/Issue: If the Administrator User Name or Administrator Authentication Phrase on the Management Card is changed, the PowerChute network shutdown clients will no longer communicate with the Management Card. Solution: Change the Administrator User Name and Administrator Authentication Phrase from the PowerChute network shutdown Set Up Communications page so that they match the settings at the Management Card.
PowerChute network shutdown User Interface on Netscape Navigator
Problem/Issue: Updates to PowerChute network shutdown configuration do not appear on the Configure Events page. Solution: Memory caching can cause old versions of the Configure Events page to be displayed instead of the updated version. Reload the frame, or disable caching on the web browser. Problem/Issue: There is a blank gray box at the top of the Configure Events page. Solution: This space is for a Java applet that calls up a wizard for event configuration. This applet will not run if your web browser does not support Java, or if Java is disabled. Use Navigator version 4.5 or newer, and enable Java if it is disabled. Note: You can also configure events by selecting any of the green buttons on the Configure Events page. Problem/Issue: Installation guide (install.htm) or Release Notes (relnotes.htm) does not open. Solution: Some versions of Navigator sometimes cannot open these files. Upgrade to the latest version of Navigator. Problem/Issue: When Navigator is on a Unix platform, the PowerChute network shutdown user interface is difficult to read. Solution: If you are using a Netscape browser on a UNIX platform, you may need to change the default font in your browser Java implementation to use the PowerChute network shutdown user interface. To do this, edit the <netscape directory>/java/classes/font.properties file, and change the font to: -adobe-times-medium-r-normal--12-120-75-75-p-64-iso8859-1 If you do not have this font available, run the 'xlsfonts' command and select an appropriate 12 point font. The font size is the first number in the font name.
PowerChute network shutdown User Interface on Internet Explorer
Problem/Issue: Updates to the PowerChute network shutdown configuration do not appear on the Configure Events page. Solution: Memory caching can cause old versions of the Configure Events page to be displayed instead of the updated version. Refresh the frame, or disable caching on the web browser. Problem/Issue: There is a blank gray box at the top of the Configure Events page. Solution: This space is for a Java applet that calls up a wizard for event configuration. This applet will not run if your web browser does not support Java, or if Java is disabled. Use Explorer version 4.0 or newer, with the Microsoft Virtual Machine (available at www.microsoft.com) installed, and enable Java if it is disabled. Note: You can also configure events by selecting any of the green buttons on the Configure Events page. Problem/Issue: Occasionally, after entering the user name and password, the user interface hangs up. Solution: Select Stop and then Refresh.

Network Configuration
From the Management Card user interface, select the PowerChute menu option. To add a new IP address, type in the IP address of the PowerChute network shutdown server in the Add Client IP Address field, and select the Add button. Problem/Issue: After uninstalling PowerChute network shutdown, the Management Card still has the server IP address. Solution:To remove existing IP addresses, select each address from the Configured Client IP Addresses list, and select Remove. Problem/Issue: PowerChute network shutdown is installed, but I would like to monitor a different Management Card. Solution: The PowerChute network shutdown Configuration Utility is a stand-alone utility that is not part of the PowerChute network shutdown user interface. The Configuration Utility allows you to change the following PowerChute network shutdown settings, once you have successfully installed PowerChute network shutdown: IP address of the Management Card to monitor Port number of the Management Card to monitor PowerChute network shutdown port number Administrator User Account Administrator Password Security Phrase Run the Configuration Utility using the following command: <Java home dir>\bin\jre -cp .;confutil.jar;swingall.jar;util.jar PCNSUtilApp Note: On UNIX platforms, substitute ":" (a colon) for ";" (a semicolon). The Configuration Utility can also be used to set up m11.cfg files for silent installations to monitor multiple Management Cards. To use the same PowerChute network shutdown configuration for multiple Management Cards: Perform a complete installation Copy the m11.cfg file to \lib directory Run the Configuration Utility. Use the Configuration Utility to change the Management Card IP address Use the modified m11.cfg file to perform a Command Line install (see Silent Installation, step #4, in the Installation Guide)
Event Configuration and Logging
Problem/Issue: Updates to PowerChute network shutdown configuration do not appear on the Configure Events page. Solution: Memory caching can cause old versions of the Configure Events page to be displayed instead of the updated version. Refresh the frame, or disable caching on the web browser. Problem/Issue: PowerChute network shutdown has an event for "Bypass: Maintenance", but no event for a bypass triggered by a UPS fault. Solution: The "Bypass: Maintenance" event will be triggered by any type of UPS bypass. Problem/Issue: "Battery: Removed" and "UPS Module: Removed" events are being logged in your PowerChute network shutdown event log when you remove the MIM from your Symmetra Power Array. Solution: No action is required. PowerChute network shutdown reestablishes the number of batteries and modules each time the MIM is removed and replaced.
PowerChute network shutdown on Windows NT
Problem/Issue: PowerChute network shutdown does not install on Windows 2000. Solution: v2.0.0 of PowerChute network shutdown does not support Windows 2000. Problem/Issue: After being shut down by PowerChute network shutdown, Windows NT will sometimes perform a Checkdisk when it starts up. This intermittent behavior is caused by a problem in Windows NT. Solution: Download and install Windows NT Service Pack 6. Problem/Issue: A PowerChute network shutdown client that acquires its IP address through DHCP will lose communications with the web/SNMP management Card when the client renews it DHCP address lease and acquires a different IP address. Solution: PowerChute network shutdown should not be used on systems running DHCP. Each system using PowerChute network shutdown must have a permanent IP address. Problem/Issue: After installing PowerChute network shutdown, a folder called tmpjex01 (or similar) is in the Temp folder or at the root. Solution: This folder can be deleted.
PowerChute network shutdown on NetWare
To remove PowerChute network shutdown, stop the PowerChute network shutdown process, delete the PowerChute directory, and remove the following startup lines from the AUTOEXEC.NCF. file: # Start APC's PowerChute network shutdown application installationdirectory\APCpcns where installationdirectory represents the NetWare directory path including volume name (for example SYS:\PowerChute) of the target installation directory selected by the user during the installation program.
PowerChute network shutdown on HP-UX
To remove PowerChute network shutdown, run the uninstall script. If you do not intend to reinstall the software, remove the server IP address from the Management Card using the PowerChute option on the Management Card user interface menu. Problem/Issue: The uninstall script returns an error and does not uninstall the product. Solution: Manually uninstall the product using the following procedure: Stop the daemon by issuing the following command: /etc/rc.APCpcns stop Delete /etc/APCpcns Edit the /etc/inttab file and remove (or comment out) the following line: PCNS:0123456:wait:/etc/rc.APCpcns start #PowerChute network shutdown Delete the PowerChute network shutdown directory
PowerChute network shutdown on Solaris
To remove PowerChute network shutdown, run the uninstall script. If you do not intend to reinstall the software, remove the server IP address from the Management Card using the PowerChute option on the Management Card user interface menu. Problem/Issue: The uninstall script returns an error and does not uninstall the product. Solution: Manually uninstall the product using the following procedure: Stop the daemon by issuing the following command: /etc/rc2.d/S99PowerChute stop Delete /etc/S99PowerChute Delete the PowerChute network shutdown directory
PowerChute network shutdown on Linux
If you are using Redhat Linux 6.0 and a Netscape browser, error messages will appear at the browser whenever you select the Apply button on a PowerChute network shutdown page. These error messages are benign; the settings that you applied will be handled correctly. Dismiss the error message and continue normal activities. To remove PowerChute network shutdown, run the uninstall script. If you do not intend to reinstall the software, remove the server IP address from the Management Card using the PowerChute option on the Management Card user interface menu.
PowerChute network shutdown on AIX
If you chose to notify a single user when an event occurs, the notification will be sent only if the user has only one login. See Configuring Events in the Help page for more details. To remove PowerChute network shutdown, run the uninstall script. If you do not intend to reinstall the software, remove the server IP address from the Management Card using the PowerChute option on the Management Card user interface menu. The installation program is unable to start the PowerChute network shutdown daemon on AIX. You must start the process manually (see below) or reboot the system. To manually start PowerChute network shutdown, type the following at the command line: /etc/rc.APCpcns start