|  | PowerChute Network Shutdown Help

Help Topics
Server Information Event Log Configuring Events Events That Can Be Configured Configure Shutdown Set Up Communications Advanced Configuration UPS Information UPS Model Name Connected Servers Interactive Assistance System Problem Report List of Events APC Customer Support

Event Log
This log displays, in chronological order, the UPS events that PowerChute Network Shutdown has recognized. The log is for the individual computer on which it resides only. PowerChute Network Shutdown logs only those events that may affect the operation of the equipment powered by the UPS (not, for example, events related to UPS self-tests and runtime calibrations). Use the Web Management Card user interface to see all of the events that have occurred at the UPS. See the List of Events for descriptions of the events that are recognized by PowerChute Network Shutdown and can be recorded in the event log. Not all events are supported by every UPS model. By default, event logging is enabled for all events. To disable logging of an event, use the Configure Events function. The EventLog file is in the PowerChute directory. When this file size reaches 1000 events, the oldest third of the file is deleted. To completely clear the event log, you must stop the PowerChute process, delete the EventLog file, then restart the PowerChute process. PowerChute Network Shutdown creates a new file the next time it records an event.

Configuring Events
Using the Configure Events page, you can configure actions that change the way that PowerChute Network Shutdown behaves when a UPS event occurs. For each event, there are four possible actions:
Log Event Action Notify Users Action Run Command File Action Shut Down System Action
The Configure Events page summarizes which actions are configured for each event. For more details on a configured action, select the check box for that action. Below are the events that can be configured. This table specifies the text for events listed on the Configure Events page. Note that this text is sometimes a little different that which displays for the same event in the Event Log. Click on an event below to see the Event Log descriptions and further explanatory text listing causes and resolutions.
Battery: Discharged | Battery: Installed | Battery: Recharged
Battery: Removed | Battery: Replaced | Battery: Replacement Needed
Bypass: Ended | Bypass: For Maintenance | Bypass Switch: Failed
Bypass Switch: Replaced | Communication: Established | Communication: Lost while on Battery
Communication: Management Card cannot communicate with the UPS | Communication: PowerChute cannot communicate with the Web Management Card | Environment: Contact Zone X Alarm
Environment: Contact Zone X Normal | Environment: Humidity Probe X In Range | Environment: Humidity Probe X Out Of Range
Environment: Temperature Probe X In Range | Environment: Temperature Probe X Out Of Range | Environmental Monitoring Card: Communication Established
Environmental Monitoring Card: Communication Lost | Input Power: Restored | Minimum Load Capability: Lost
Minimum Load Capability: Restored | Minimum Redundancy: Lost | Minimum Redundancy: Restored
Runtime: Exceeded | Runtime: Normal Again | SmartBoost: Activated
SmartTrim: Activated | System-Level Fan: Failed | System-Level Fan: Replaced
UPS Module: Failed | UPS Module: Installed | UPS Module: Removed
UPS Module: Repaired | UPS: On Battery | UPS: Overloaded
UPS Overload: Corrected | UPS Temperature: Overheated | UPS Temperature: Normal Again
Upgrade Management Card firmware | Low-Battery Condition: Occurred | System Shutdown: Started
System Shutdown: Cancelled |  |
Log Event Action
By default, PowerChute Network Shutdown records a supported event in the PowerChute event log when that event occurs. Disable logging for events that you do not want recorded.
Notify Users Action
PowerChute Network Shutdown can send a broadcast message to one user or all users when an event occurs. Use the following parameters to configure how broadcast messages are sent: Send notification only when the event(s) last this long (seconds): The time, in seconds, that the event must persist before the first message is sent. For example, if short power failures occur frequently, you may not want to receive messages about each one. If you set this notification delay time to 10 seconds for the UPS On Battery event, you receive a message only if a power failure lasts at least ten seconds. Send notification again this often (seconds): The time interval, in seconds, at which the message will be repeated while the event condition exists. If this field is blank or zero, the message will not be repeated. Notify all users: The message will be sent to all users who are on the same domain (Windows 2000, Windows XP and Windows 2003) or who are logged into the server (Red Hat Linux 8.0, Solaris 8 and 9, NetWare). Notify only this user: Specify the network broadcast address of the user to notify. This name must be an individual user name, not a group name. On Windows 2000, Windows XP and Windows 2003, enter the machine name. On Linux or Solaris, enter the user name (that is, the login name, for example, tomw). On NetWare, enter the fully-resolved NDS name (for example .don.sales.myc). The leading period is required for NDS user names only. For a user connected via the bindery instead of NDS, use only the user’s common name (for example don).
Run Command File Action
PowerChute Network Shutdown can execute a command file when an event occurs. (On Windows 2000, Windows XP or Windows 2003, the file must be a .cmd or .bat file; on NetWare it must be a .nlm file.) You must specify the full path name of the command file, including the disk drive or volume name. If any element of the path name contains spaces, enclose the full path name in quotation marks. Use the following parameters to configure when the command file runs and to ensure that sufficient time is available for it to run: Run the command file only when the event lasts this long (seconds): The time, in seconds, that the event must persist before the command file is started. For example, you may want the command file to execute only if a power failure lasts for at least 60 seconds. If you set the Command Execution Delay time to 60 seconds for the UPS On Battery event, the command file will not run if the power failure is shorter than 60 seconds. The command file needs this much time to complete (seconds): The time, in seconds, that the command file requires to complete its execution. If you are running a command file for the UPS: On Battery event, PowerChute Network Shutdown periodically checks the amount of runtime that is available from the UPS. If the delay time for your command file, plus the time configured to shut down the server, exceeds the amount of runtime that the UPS has available, the Run Time Exceeded event occurs. Note: On Windows 2000, Windows XP and Windows 2003, the command file must use the @START command to run executable programs, and use the full path name of the program.. Path names that include spaces must be preceded by an empty set of quotation marks, and the path name must be enclosed in quotation marks. Arguments for the executable must be outside the quotation marks. For example, if you must run Hyperterminal and Backup in your command file, use the syntax: @START "" "c:\Program Files\Windows NT\hypertrm.exe" arguments @START c:\Winnt\system32\backup arguments
Shutdown Utilities Action
For Windows 2000, Windows XP, and Windows 2003, DLL utilities are provided to shut down some common applications. They are located in the Shutdown utilities sub-directory of the installation directory. By default, that location is: C:\Program Files\PowerChute\Shutdown utilities The Shutdown utilities directory contains the following DLLs: ShutdownIIS.dll - To shut down Microsoft® Internet Information Services (IIS®) ShutdownNotes.dll - To shut down IBM® Lotus® Notes®/ DominoTM ShutdownSiebel.dll - To shut down SiebelTM eBusiness Applications ShutdownSQL.dll - To shut down Microsoft® SQL ServerTM ShutdownExchange.dll - To shut down Microsoft® Exchange Server To use the shutdown DLL utilities, do the following: Include the following line (using the full path name) in a command file with any other commands that you want PowerChute Network Shutdown to execute before shutting down the operating system. @START /D"installation dir\Shutdown utilities" appshut DLL name So, for example to shut down Microsoft IIS from the default installation directory: @START /D"C:\Program Files\PowerChute\Shutdown utilities" appshut ShutdownIIS.dll Select an event, select run command file, and enter the path to the command file you created with the above line.
Shut Down System Action
If this action is enabled for an event, PowerChute Network Shutdown causes the server operating system to shut down when the event occurs. That is, the event is treated as critical. (This action cannot be enabled for every event.) Delay Time (in seconds) before starting shutdown: Enter the time, in seconds, that the event must persist before the shutdown is started. For example, you may want to shut down the operating system only if a power failure lasts for at least ten minutes. If you set the Delay Time to 600 seconds for the UPS On Battery event, the shutdown will not start if the power failure is less than 600 seconds (10 minutes) in duration. Use the Configure Shutdown page to specify details about how the system will shut down. If you are using a Multiple Smart-UPS, Multiple Symmetra, or a Parallel Silcon UPS configuration, two critical events in succession always cause a shutdown. In addition, with any of these configurations, a critical event will cause an immediate shutdown; no delay time will be counted. Note: In Multiple Smart-UPS, Multiple Symmetra, or Parallel Silcon UPS configurations, PCNS always considers either a) a low battery condition or b) a UPS off condition as a critical event.

Configure Shutdown
If you configure any PowerChute events to shut down your system, use the Configure Shutdown page to customize how your operating system will shut down. You can configure PowerChute Network Shutdown a) to run a command file before shutting down the operating system and b) to signal the UPS to turn off after the operating system shutdown. (See Configuring Events for details on configuring an event to shut down your system.) Notifying Users: PowerChute Network Shutdown can send a broadcast message to one or all users when a shutdown occurs. Use the following parameters to configure how broadcast messages are sent: Notify all users: The message will be sent to all users who are on the same domain (Windows) or who are logged into the server (Red Hat Linux, Solaris, NetWare). Notify only this user: Specify the network broadcast address of the user to notify. This name must be an individual user name, not a group name. Send notification again this often (seconds): The time interval, in seconds, at which the message will be repeated while the event condition exists. If this field is blank or zero, the message will not be repeated. On Windows, enter the machine name. On Linux or Solaris, enter the user name (that is, the login name, for example, tomw). On NetWare, enter the fully-resolved NDS name (for example .don.sales.myc). The leading period is required for NDS user names only. For a user connected via the bindery instead of NDS, use only the user’s common name (for example don). Run this command file (full name): You must specify the full path name of the command file, including the disk drive or volume name. See Run Command File Action and Shutdown Utilities Action for information on using command files to shut down applications that are running on your system. The command file needs this much time to complete (seconds): Enter the number of seconds that the command file requires to complete its execution. PowerChute Network Shutdown will wait this much time before ordering the operating system to shut down, even if no command file is specified. The time you specify is in addition to the delay used by the event that causes the shutdown. If the system is shutting down due to a power failure, PowerChute Network Shutdown periodically checks the amount of runtime that is available from the UPS. If the UPS cannot support its attached equipment for the amount of time that you have configured, the Run Time Exceeded event occurs. Note: You must determine the time required for your command file to execute. PowerChute Network Shutdown cannot determine whether the command file has completed, so it will wait only the amount of time that is entered on this page before ordering the operating system to shut down. Turn off the UPS when the shutdown finishes: If you have more than one server connected to your UPS, you might not want PowerChute Network Shutdown to turn off the UPS after the operating system is shut down. Clear the check box to prevent this server from ordering the UPS to turn off. This feature is disabled for a Parallel Silcon series UPS; a Parallel Silcon series UPS cannot be turned off through PowerChute. Note: The Web Management Card will not allow the UPS to turn off until all of the servers running PowerChute Network Shutdown have completed their shutdown activities. Your operating system shutdown follows this sequence: The On Battery Event initiates the Event Delay Time. Before initiating a shutdown, PowerChute Network Shutdown will wait the amount of time configured by the user on the Configure Events screen, Shut Down Server action. The Command File Starts. When the Run Command File action is configured by the user on the Configure Events screen and the Configure Shutdown screen, the specified command file executes. The operating system shuts down. The operating system will begin a graceful shutdown when the Event Delay Time and the Command File Runtime have expired. UPS Shutdown Begins. The UPS initiates its shutdown. It waits the amount of time indicated by one of the following, whichever is greater: Low battery duration: Configure this value in the Web Management Card Web user interface. UPS Name —> Configuration —> Shutdown Parameters —> Low Battery Duration value (in minutes). Shutdown Command File Runtime: Configure this value in PCNS at the Configure Shutdown screen. The command file needs this much time to complete (seconds). A 2-minute delay. This is built-in and cannot be changed by the user. Reboot sequence starts. The reboot sequence begins before the system shuts down. It prepares the UPS to continue the reboot sequence when power is restored. Shutdown Delay. Configure this value at the Web Management Card user interface. UPS Name —> Configuration —> Shutdown Parameters —> Shutdown Delay. Turn Off. Power is turned off. You can configure the UPS to turn on again automatically (which will restart the equipment that it is supporting) when power returns after a power failure, or you can configure the UPS to require manual turn-on. Set this parameter in the Web Management Card user interface by using the Shutdown Behavior item on the PowerChute page.

Set Up Communications
Web Management Card IP Address: The network address of the APC Web Management Card in your UPS. To change this setting, use the Configuration Utility. If you are using a Multiple Smart-UPS, Multiple Symmetra, or a Parallel Silcon UPS configuration, the address of the first Web Management Card entered during installation is displayed. Administrator User Name: This name is used when you log on to the PowerChute Network Shutdown user interface; it is also used to authenticate communications between the Web Management Card and PowerChute. The User Name must be no more than ten characters long. The default is apc. If you change this user name, you must also change it at the Web Management Card. Otherwise, PowerChute Network Shutdown and the Web Management Card will not be able to communicate. If you are using a Multiple Smart-UPS, Multiple Symmetra, or a Parallel Silcon UPS configuration, all of the Web Management Card user names in the UPS system must be the same. Administrator Password: Used when you log on to the PowerChute Network Shutdown user interface, the Password must be no more than ten characters. The default is apc. Administrator Authentication Phrase: Used by PowerChute Network Shutdown to communicate with the Web Management Card, the Authentication Phrase must be at least 15, but no more than 32, characters. The default is admin user phrase. If you change this Authentication Phrase, you must also change it at the Web Management Card. Otherwise, PowerChute Network Shutdown and the Web Management Card will not be able to communicate. If you are using a Multiple Smart-UPS, Multiple Symmetra, or a Parallel Silcon UPS configuration, all of the Web Management Card authentication phrases must be the same. Note: The Web Management Card Administrator User Name and Authentication Phrase must be the same as those used by PowerChute Network Shutdown. Set these parameters in the Web Management Card user interface by using the User Manager page, selected from the System menu. Note: If your Network Management Card has firmware revision 1.2.0 or later, be sure that the Synchronization option is disabled.
PowerChute Network Shutdown Configuration Utility
The PowerChute Network Shutdown Configuration Utility is a stand-alone utility and is not part of the main user interface. The Configuration Utility allows you to change various PowerChute Network Shutdown settings, including the IP address and port number of the Card, the PowerChute port number, the Administrator user account and password, and the security phrase. For information on the command line to use for your operating system to run the Configuration Utility and on how to use the utility for silent installations, see the section Using the PowerChute Network Shutdown Configuration Utility in the Installation Guide (Install.htm).
Advanced Configuration
If you install PowerChute Network Shutdown as a Multiple Smart-UPS or Multiple Symmetra configuration, Advanced Configuration displays under the server name in the user interface. Using this page, you can tell the system to turn off a UPS that has gone on battery and you can specify a delay time before this occurs. When the UPS switches to battery power, this is logged, together with the IP address of the UPS, and the specified delay time starts to count down. Next, the UPS counts down its own turn-off delay, and then actually turns off (to go into sleep mode). For a graphic representation of the UPS shutdown, see shutdown timeline, specifically the bottom bar. Explanatory text preceeds the graphic. When the AC utility power is restored, the UPS reboots automatically. Before enabling this setting, make sure that the server and any network devices (a HUB, a router, etc.) are not connected to the UPS or they will be turned off also.
UPS Model Name (link to Web Management Card user interface)
Access the Management Card user interface by selecting the model name of your UPS in the UPS Information section. This will open a new web browser window. You must enter your Web Management Card Administrator User Name and Password to access the user interface. Note: If your Network Management Card has firmware revision 1.2.0 or later, be sure that the Synchronization option is disabled. If you have multiple Smart-UPS, multiple Symmetra or a Parallel Silcon UPS, all the Web Management Card IP addresses registered during the installation are listed in the Multiple UPS menu command under UPS information. Selecting one will launch the user interface.
Connected Servers
The Connected Servers page provides a list of the servers that have IP addresses registered with the Web Management Card. This list can contain up to 50 servers. The server name and the IP address are displayed for each server. Select the IP address of a server to open the PowerChute Network Shutdown user interface for that server. This will open a new web browser window. You must enter the Administrator User Name and Password for this server to access the user interface.
Interactive Assistance
Use the Interactive Assistance link to the APC support page to search the Knowledge Base or submit a question via email.
System Problem Report
You will receive a System Problem Report message in response to a menu selection if PowerChute Network Shutdown is not able to get information from the Web Management Card. During normal operation, an error of this type may occur occasionally due to network traffic or to other processing by the Web Management Card. Try the menu selection again. If the problem continues, perform the same troubleshooting steps described for the PowerChute cannot communicate with the Web Management Card event.
List of Events
This section lists all events that are written to the Event Log. Some of these events can be configured through the Configure Events page, and these are listed in the first table directly below. Others cannot be configured and are listed in a second table. In the first table, the column at left specifies the actual text used in the Event Log. Note that this is sometimes a little different from the text on the Configure Events page. All events occur for both single and multiple UPS configurations (Smart-UPS, Symmetra, and Parallel Silcon). The event log text (on left) is almost identical for both configurations but for multiple UPS configurations, the text will in many instances use the plural form, e.g. UPSs instead of UPS.
Event Text | Event Description
Ambient Temperature In Range Probe X | One of the temperature probes on the Environmental Monitoring Card has detected a return from abnormal to normal temperature. You can change the temperature thresholds for this probe using the Web Management Card user interface. This event is logged and event actions are carried out with a single occurence even if it occurs on only one Web Management Card on a multiple UPS configuration (Smart-UPS, Symmetra, or Parallel Silcon).
Ambient Temperature Out Of Range Probe X | One of the temperature probes on the Environmental Monitoring Card is detecting an abnormal temperature. Check for a problem in the location monitored by this probe. You can change the temperature thresholds for this probe using the Web Management Card user interface. This event is logged and event actions are carried out with a single occurence even if it occurs on only one Web Management Card on a multiple UPS configuration (Smart-UPS, Symmetra, or Parallel Silcon).
Available runtime has been exceeded | PowerChute Network Shutdown is configured to require more runtime than the UPS actually has available. Two configuration conditions can cause this event: The command file time on the Configure Shutdown page is greater than the Low Battery Duration plus 10 seconds. Because a Low Battery condition always causes a shutdown, the UPS must have enough time available to complete shutdown activities safely when it occurs. Either decrease the command file time, or increase the Low Battery Duration. (To change the Low Battery Duration, go to the Configuration page on the Web Management Card user interface). The sum of the shutdown delay time configured for the UPS: On Battery event and the time configured as the command file time on the Configure Shutdown page, minus two minutes, exceeds the runtime that the UPS has available. This condition can be caused by having too much load on the UPS, or by the UPS batteries not being fully charged. If the UPS batteries are fully charged, remove some equipment from the UPS, decrease the shutdown delay time for the UPS: On Battery event, or decrease the command file execution time on the Configure Shutdown page. This event is always logged and event actions are carried out even if it occurs on only one Web Management Card on a multiple UPS configuration (whether Smart-UPS, Symmetra, or Parallel Silcon).
Available runtime is sufficient | The available UPS runtime will support the PowerChute Network Shutdown configuration. This event occurs only after a Run Time Exceeded event.
Battery has been installed | A battery module has been added to your Symmetra, or an external battery pack has been added to the Smart-UPS or Matrix-UPS.
Battery has been removed | A battery module has been removed from the Symmetra, or an external battery pack has been removed from the Smart-UPS or Matrix-UPS.
Battery has been replaced | A UPS battery has been replaced. This event occurs only if the Battery Replacement Needed event has occurred and the battery has been replaced.
Battery has recharged | The UPS's battery capacity is within an acceptable range. This event occurs only if a Battery Discharged event has occurred.
Battery is discharged | The UPS batteries are discharged. If power fails, a low battery condition will exist immediately. Sufficient runtime cannot be guaranteed. This event can occur if the UPS has recently been operating on battery power for a long time. If a Battery Recharged event does not occur within four hours, the UPS may not be charging properly; contact APC Customer Support.
Battery replacement is needed | A UPS battery needs to be replaced. See the APC web site for information on ordering a replacement battery, or contact APC Customer Support. Note: This condition means that the battery should be replaced as soon as possible. However, the battery has not yet failed and can still provide backup power.
Bypass ended: UPS has switched to On Line operation | The UPS has returned from bypass. See Bypass has been started.
Bypass has been started | The UPS has switched to bypass and will not support its load in a power failure. This is a normal condition if maintenance is being performed on the UPS. If this event occurs when the UPS was not deliberately put into Bypass, contact APC Customer Support.
Bypass switch has been replaced | The bypass contactor is operating properly.
Bypass switch has failed | The bypass contactor is not operating properly. The UPS will not be able to support its load in a power failure if the UPS is in bypass. Contact APC Customer Support.
Communication established with Environmental Monitoring Card | PowerChute Network Shutdown is receiving data from the Environmental Monitoring Card. This event is logged and event actions are carried out with a single occurence even if it occurs on only one Web Management Card on a multiple UPS configuration (Smart-UPS, Symmetra, or Parallel Silcon).
Communication has been established | Communication between PowerChute Network Shutdown and the UPS has been established.
Communication has been lost while on battery | PowerChute Network Shutdown lost communication while the UPS was switched to battery operation. Without communication, PowerChute Network Shutdown cannot determine how much runtime the UPS has available before the UPS will turn off (if the power failure continues). This event registers when a) the UPS is on battery and the Management Card cannot communicate with the UPS event occurs and b) when the UPS is on battery and the PowerChute cannot communicate with the Web Management Card event occurs.
Communication lost with Environmental Monitoring Card | PowerChute Network Shutdown has stopped receiving data from the Environmental Monitoring Card. Check to see that the Environmental Monitoring Card is firmly seated in its slot and has power; check to see that Environmental Monitoring Card information is accessible through the Web Management Card user interface. If communication with the Web Management Card has also been lost, correct that problem first. This event is logged and event actions are carried out with a single occurence even if it occurs on only one Web Management Card on a multiple UPS configuration (Smart-UPS, Symmetra, or Parallel Silcon).
Contact X Alarm | One of the contacts on the Environmental Monitoring Card is faulted. Check for a problem in the location monitored by this contact. You can reset the Alarm and Normal positions for this contact using the Web Management Card user interface. This event is logged and event actions are carried out with a single occurence even if it occurs on only one Web Management Card on a multiple UPS configuration (Smart-UPS, Symmetra, or Parallel Silcon).
Contact X Normal | One of the contacts on the Environmental Monitoring Card has returned from a faulted to a normal condition. You can reset the Alarm and Normal positions for this contact using the Web Management Card user interface. This event is logged and event actions are carried out with a single occurence even if it occurs on only one Web Management Card on a multiple UPS configuration (Smart-UPS, Symmetra, or Parallel Silcon).
Humidity In Range Probe X | One of the humidity probes on the Environmental Monitoring Card has detected a return from abnormal to normal humidity. You can change the humidity thresholds for this probe using the Web Management Card user interface. This event is logged and event actions are carried out with a single occurence even if it occurs on only one Web Management Card on a multiple UPS configuration (Smart-UPS, Symmetra, or Parallel Silcon).
Humidity Out Of Range Probe X | One of the humidity probes on the Environmental Monitoring Card is detecting abnormal humidity. Check for a problem in the location monitored by this probe. You can change the humidity thresholds for this probe using the Web Management Card user interface. This event is logged and event actions are carried out with a single occurence even if it occurs on only one Web Management Card on a multiple UPS configuration (Smart-UPS, Symmetra, or Parallel Silcon).
Input Power has been restored: UPS has switched to On Line operation | The UPS is no longer running on battery power.
Low Battery Condition has occurred | The UPS is running on battery power, and the batteries are low and will soon be exhausted if power is not restored. This event causes PowerChute Network Shutdown to start shutdown activities immediately.
Management Card cannot communicate with the UPS | Communication between the Web Management Card and the UPS has been lost. Make sure that the serial cable is properly connected, and that the Web Management Card is firmly seated in its slot. This event is logged with a single occurence and the IP address of the battery is always logged.
Minimum load capability has been lost | The load on your Symmetra has violated the minimum load threshold, set in the Web Management Card user interface. Make sure all load equipment is connected properly.
Minimum load capability has been restored | The load on your Symmetra is no longer below the load threshold. This event occurs only after a Minimum Load Capability Lost event.
Minimum redundancy has been lost | The Symmetra has too great a load, or too few operational modules, to support the desired redundancy. Check to see that all of the modules are functioning properly and that the redundancy configuration is correct. If the condition persists, contact APC Customer Support.
Minimum redundancy has been restored | The Symmetra can now support the desired redundancy. This event occurs only after a Minimum Redundancy: Lost event.
Network Communication with address xxx has been lost | A Web Management Card in your UPS is not communicating with PowerChute network shutdown. The DNS name or the IP address of the Web Management Card will be given. Perform the troubleshooting steps listed for the PowerChute cannot communicate with the Web Management Card event. This event is logged with a single occurence and the IP address of the battery is always logged.
PowerChute cannot communicate with the Management Card | Network communication between PowerChute Network Shutdown and the Web Management Card in the UPS has been lost. Perform the following troubleshooting steps: log onto the Web Management Card User Interface, and select the PowerChute menu item. If the server's IP address is not on the list of Network Shutdown client IP addresses, add it. Make sure that the Administrator User Name and Authentication Phrase are the same for PowerChute Network Shutdown and the Web Management Card. If your Web Management Card does not have a PowerChute menu item under the UPS model name, it is an older card that does not support PowerChute Network Shutdown. Most Web Management Cards can be upgraded by installing new firmware to provide PowerChute Network Shutdown support. Obtain the latest firmware from the APC Web site, or contact APC Customer Support. This event is logged with a single occurence and the IP address of the battery is always logged.
Shutdown of ‹Host name› has been cancelled. | An event occurred for which the Shut Down System action is selected, but the condition was corrected before the shutdown delay time elapsed. The system shutdown has been cancelled. See Configure Events for information about the Shut Down System action.
Shutdown process started. ‹OS name› will shut down soon. | An event has occurred for which the Shut Down System action is enabled, and the system has started to shut down. See Configure Events for information about the Shut Down System action.
System-level fan has been replaced | The internal fan is operating normally. This event occurs only after a Fan Failure.
System-level fan has failed | The internal fan has failed. Check the fan for obstructions. If this condition is not resolved immediately, damage may occur to your UPS.
Upgrade Web Management Card firmware | The Web Management Card in your UPS is running firmware that does not support this version of PowerChute Network Shutdown. Obtain the latest Web Management Card firmware from the APC web site.
UPS enabling SmartBoost | The UPS has enabled SmartBoost in response to low input voltage. If this event occurs frequently, decrease the Low Transfer Voltage of your UPS using the Web Management Card user interface. If the condition persists, contact an electrician to analyze your utility power.
UPS enabling SmartTrim | The UPS has enabled SmartTrim in response to high input voltage. If this event occurs frequently, increase the High Transfer Voltage of your UPS using the Web Management Card user interface. If the condition persists, contact an electrician to analyze your utility power.
UPS has switched to battery power | The UPS has switched to battery operation due to a power failure. Restore power to the UPS. If there is not a general power failure (that is, if only this UPS has lost input power), check building wiring and circuit breakers. If the UPS: On Battery event occurs occasionally and briefly, check to see if equipment on the same electrical circuit as the UPS uses high power periodically. The UPS: On Battery event can also be caused by poor power quality (i.e. power fluctuation). Decrease the sensitivity of the UPS through the Web Management Card user interface. If the condition persists, contact an electrician to analyze your utility power. This event is logged with a single occurence and the IP address of the battery is always logged.
UPS has overheated which can cause damage | The UPS's internal temperature is too high. Make sure that there is at least one inch of clearance around the UPS, and that the UPS ventilation ports are not blocked. If this condition is not resolved quickly, damage may occur to your UPS.
UPS is no longer overheated | The UPS's internal temperature has returned to an acceptable level. This event occurs only after a UPS has overheated event.
UPS Module has been installed | A power module has been added to the Symmetra.
UPS Module has been removed | A power module has been removed from the Symmetra.
UPS Module has been repaired | A power module in the Symmetra is operating normally. This event occurs only after a Power Module Failed event.
UPS Module has failed | A power module has failed in the Symmetra. Replace the power module, and contact APC Customer Support for repair or replacement of the failed module.
UPS output overload | The UPS has sensed a load greater than 100 percent of its rated capacity. Remove attached equipment from the UPS until the condition is corrected. If this condition happens occasionally and briefly, check to see if some equipment connected to the UPS is using high power periodically; this is typical of equipment such as laser printers and photocopiers. If the condition persists, contact APC Customer Support.
UPS overload condition has been corrected | A condition that caused the UPS: Overloaded event to occur has been corrected.
The table below lists those events that are not configurable but do appear in the Event Log.
Event Log Text
The first three events occur for both single and multiple UPS configurations (Smart-UPS, Symmetra, and Parallel Silcon). ‹OS name› will shut down in x minutes and x seconds. There has been no Environmental Monitoring Card communication since last reboot. This event is always logged and event actions are carried out even if it occurs on only one Web Management Card on a multiple UPS configuration (whether Smart-UPS, Symmetra, or Parallel Silcon). PowerChute Network Shutdown version x started
All the events below occur only for multiple UPS configurations (Smart-UPS, Symmetra, and Parallel Silcon). Network Communication with address xxx.xxx.xxx.xxx has been lost This event is always logged even if it occurs on only one Web Management Card. The On Battery UPS turn off process started. UPS will turn off soon. Management Card xxx.xxx.xxx.xxx can not communicate with the UPS The Event Log also records the name of the event as per the Configure Events page: Communication: PowerChute cannot communicate with the Management Card. This event is always logged even if it occurs on only one Web Management Card. Management Card xxx.xxx.xxx.xxx communication has been established The Event Log also records the name of the event as per the Configure Events page: Communication: Established. This event is always logged even if it occurs on only one Web Management Card. Parallel Silcon installations are not supported at address xxx.xxx.xxx.xxx Multiple Critical Event occured: ‹Event name›, ‹Event name› UPS xxx.xxx.xxx.xxx has switched to battery power This event is always logged even if it occurs on only one Web Management Card. The On Battery UPS has switched to On Line operation The On Battery UPS will be turned off due to On Battery condition UPS xxx.xxx.xxx.xxx has turned off The turned off UPS has switched to On Line operation Multiple UPS have turned off

APC Customer Support

Customer support for this or any other APC product is available at no charge in any of the following ways:

- Visit the APC web site to find answers to frequently asked questions (FAQs), to access documents in the APC Knowledge Base, and to submit customer support requests.

- www.apc.com (Corporate Headquarters)
  Connect to localized APC web sites for specific countries, each of which provides customer support information.
- www.apc.com/support/
  Global support with FAQs, knowledge base, and e-support.

- Contact an APC Customer Support center by telephone or e-mail.

- Regional centers:

APC Headquarters U.S., Canada | (1)(800) 800-4272 (toll free)
Latin America | (1)(401) 789-5735 (United States) apctchla@apcc.com
Europe, Middle East, Africa | (353)(91) 702020 (Ireland) apceurtech@apcc.com
Japan | (03) 5434-2021 jsupport@apcc.com

- Local, country-specific centers: go to www.apc.com/support/contact for contact information.

Contact the APC representative or other distributor from whom you purchased your APC product for information on how to obtain local customer support.