# Troubleshooting

## Installing the Access Point Wireless Administration Tools

The AP Administration Tools AP Discovery and Site Survey have to be installed using the Custom installation option during installation of the Intel® PRO/Wireless 5000 LAN CardBus Adapter. See Installing Access Point Administration Tools for information.

## Installing the Access Point Help File

The Intel® PRO/Wireless 5000 LAN Access Point browser interface that features a Help button for access to configuration information. However, before you can use the Help button, the Help file has to be installed and the browser interface has to be configured with the path to its location.

See Access Point Help File Installation for instructions on how to install the Help file and configure the browser for access to it.

## Troubleshooting Tips

### Use the Latest Release of Your Intel Installation CD-ROM

If you have more than one Intel Installation CD-ROM for your Intel PRO/Wireless 5000 LAN products, always use the CD-ROM with the highest version number.

### Access Point LED Functions

The front panel of the Access Point uses seven LEDs to indicate the current state of activity. The LEDs are grouped into three pairs, with an additional "Ready" LED at the bottom (when the access point is mounted on a desktop) or top (when mounted on a wall or ceiling). Usage of the second and third pair of LEDs varies with different access point models. One pair is used for 802.11a functions (models WSAP5000 and WDAP5000) and the other for 802.11b (models WSAP2000 and WDAP5000). On dual 802.11a and 802.11b access points (such as model WDAP5000), both the second and third pairs may be active. See LED indicators for a table of the access point LEDs and their functions.

### Confirming Changes to AP Settings When Using Internet Explorer

In some versions of Microsoft* Internet Explorer, changes to Access Point parameters via the browser interface may not be retained unless they are explicitly applied. Therefore, after making changes on a page, make sure that you first click the Apply button, then the OK button to save the new settings before exiting the page.

### Use of Power Over Ethernet (POE)

The Intel® PRO/Wireless 5000 LAN Access Point will support the use of Power Over Ethernet (POE) when connected to a hub, switch, or power injector module that conforms to the IEEE 802.3af standard. The Power Over Ethernet function of the Intel® PRO/Wireless 5000 LAN Access Point is NOT compatible with power injector modules designed for use with the Intel® PRO/Wireless 2011 or 2011B LAN Access Point models. Also, it is not compatible with proprietary Power Over Ethernet systems that do not conform to the 802.3af standard.

### Additional Sources of Information

Use the Help features (click Help or press F1) of installation and utility software to obtain additional information on the task you wish to perform.

Consult your computer and network documentation as needed. For the latest technical notes on PRO/Wireless 5000 LAN products, see the Release Notes on the Intel CD.

See Intel Support Services for additional information.

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