|  | 7.1 | The Administrative Side of Network Management
| 7.1.4 | Error report documentation
As mentioned in the previous semester, effective network management requires thorough documentation, so when problems arise, some form of error document should be generated. This document is used to gather the basic information necessary to identify and assign a network problem, and will also provide a way of tracking the progress and eventual solution of the problem. Problem reports provide justification to senior management for hiring new staff, purchasing equipment, and providing additional training. This documentation also provides solutions to recurring problems that have already been resolved. All of the material presented so far in this chapter has dealt with the non-technical issues of network management. The rest of the chapter will deal with the tools that are available to monitor and diagnose problems on a Wide Area Network.
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